Case study · Medical · Ongoing

Build it, then keep it running for years

For one medical equipment customer, we don't just make the units. We service and repair the installed fleet, and that fleet grows every year.

Medical OEM · name confidential
The outcome

We build about 20 new units a year for one medical OEM, and every one comes back to us for service.

Client
Durable medical equipment OEM
Industry
Medical
When
Ongoing
Made in
Riviera Beach, Florida
Services
Component manufacturingAssemblyService & repair
~20New units per year
1Partner for build and repair
200+Units supported in the field
01

The challenge

Reusable medical equipment has to keep working long after it ships. The customer needed one partner who knew the product inside and out for both new builds and the repairs that follow.

02

What we did

  1. Manufacture and assemble new units each year
  2. Service and repair returned units in-house, with documentation
  3. Use repair data to feed improvements back into production
03

The result

About 20 new units join the installed base every year, and each one comes back to us for service. It's a steady relationship that grows with every unit shipped.

Why it matters

What this means for your part.

01

One partner, whole lifecycle

The same shop builds, assembles, and repairs the product, so the knowledge never leaves the building.

02

Repair data improves production

What we learn on the service bench feeds straight back into how we build new units.

03

A relationship that compounds

Every unit shipped grows the installed base we support.

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